Aditional payments

[MarijaM]

I call last month about additional 120€ that Vodafone took from my account!!!When your college call after first and second failed attempt to set up my conection they said that I don’t have any additional payment and than when I called about that your other college said that I paid additional amount because I was not at home the first two times!!!I was at home both times,but first time your tehnichar was late and my landlord was not at home,and the second time the problem was wrong address in the contract!I did say all of this multiple times,but because of my bad German I couldn’t get any answers!Thank you in advance and have a nice day!

[Jens-K]

Hi MarijaM,

welcome to the Vodafone Community!

We charge the fee for the technician if the appointment was not successful due to customer reasons.

If the customer was not at home, could not be found because of wrong info in your order or the technician did not get access to the DSL socket we have to pay an extra fee to the Telekom.

Regards,

Jens

[MarijaM]

Ok ,I understand but the first time technician was 4 hours late,I was waiting for him whole morning and he comes in the evening!!!My landlord were home when the appointment was made and we thought nobody is coming so he left!And now I have to pay for something that was not my mistake! And the thing that I don’t understand the most is the fact that the operator that called me said that I don’t have to pay additional fees,and then unplanned 120€ gone from my account!That just isn’t fair....

[Jens-K]

Hi MarijaM,

please check your invoice. If my colleagues already told you that the fee has been credited, you will this on your invoice.

If you can't find it there, send me a private message. Click on my avatar -> Diesem Benutzer eine private Nachricht senden.

I need your name, customer number and customer password.

Regards,

Jens

[MarijaM]

Ok!I sent You a private mesage that include my K.N so you can check everything!I hope we can fix this because I’m very happy with my internet and all other services provided by Vodafone!Thank you and have a nice evening

[Jens-K]

Hi MarijaM,

as I see Andre already answered to your PM.

I close this thread here.

Regards,

Jens