Menu Toggle

Aktuelle Einschränkungen

Mobilfunk: Einschränkungen mobile Daten 2G/3G/4G  Region Leipzig PLZ 04xxx....

Mobilfunk: Einschränkungen mobile Daten und Sprache 4G + VoLTE Region Ost Sachsen, Thüringen, südliches                             Sachsen-Anhalt, südliches Brandenburg

Self-Service: Vodafone-E-Mail Einloggen nicht möglich

Mobilfunk: Einschränkungen Telefonie/Daten 3G Düsseldorf, Duisburg, Meerbusch, Moers, Krefeld bis 10.07.2020

 

Nähere Informationen dazu findest Du im Eilmeldungsboard.

Close announcement

WLAN-Hotspots

Vodafone-home(and hot)spot disappeared from my flat.
Highlighted
Daten-Fan

Hello!

 

I paid one-month ticket for homespot a few days ago. Until last Friday morning it worked well. Then suddenly homespot was disconnected, and the home(and hot)spot signal was diasppeared. The homespot machine seems to be off.

I am trying to send an e-mail to report and fix this problem, but I cannot find any e-mail address.

 

Mehr anzeigen
1 Antwort 1
Highlighted
SuperUser

There is no dedicated HomeSpot device - HomeSpots are special networks that the rental devices offer if the customers want to. If they don't want to and turn the feature off - maybe because they disconnect the rental device and switch to their own retail device -or- if they activate the Bridge Mode (which automatically disables the WiFi function of the router and thus also the HomeSpot function) -or- if they switch off the router [because they're on vacation] -or- if they switch providers, the signal is gone.

As I already said - this function is a special feature of the rental devices and the customers may or may not opt to use it. Therefor there is no way for Vodafone to request or even require the customer to re-enable the Homespot/Hotspot function if they don't want to.

 

The only way to get a reliable connection would be to either switch to a mobile connection (e.g. using a Gigacube) or to a landline connection (cable or DSL).

Mehr anzeigen