Unstable internet connection

[thiagoesser]

Hi! My internet modem connection was (and is) unstable during the whole week. What can be done to fix this?

[ERFD]

Hello thiagoesser,

We will be happy to take a look at your connection and the problem. Please send us the customer number, name incl. address and date of birth of the contract holder by private message. Can you please describe the problem in more detail?

Write here briefly when the data has been sent. Currently it takes a few days until we are back in the post 😞

Best regards Fred

[pRo-Marco]

Hi thiagoesser,

a return path interferer is active here. Our technicians are already working to fix it. I have created an info ticket for you. Please excuse the inconvenience.

Kind regards

Marco

[thiagoesser]

I already sent a private message with my data, I'm not expecting a solution anymore, I want to cancel my plan.

[Jens]

Hello thiagoesser,

can you please say why you want to do this now?

Unfortunately, there can be disruptions, but then just terminate the contract?

Do you already have another connection?

Regards

Jens

[thiagoesser]

Hi,

Yes, I understand that there can be disruptions. But in this case, it just wasn't acceptable. I lost too much time during the month of January because of poor to inexistent internet signal. I had to decide to move forward with another provider urgently because I couldn't afford to lose more time and money. 

That said, I reinforce that I want an earlier termination of my internet plan, without a fine. Could you please respect that and proceed with the cancelation?

Best,

Thiago

[ERFD]

Hello thiagoesser,

this is a customer help customer community and not a cancellation portal to publicly process cancellations. The colleagues have solved the reported problem yesterday. Can you still detect current restrictions in the return channel?

Here you can find the help for the cancellation.

Regards Fred