(DXx915) 53127 Bonn No mobile internet connection inside rooms at a 4G-verified location

[nsss]

Hello, I recently signed up with Vodafone as a mobile provider. On the network map, I can see that there is 4G at the  location where I work. In some, more open areas of the building, I do get 4G connection. However, when I am in an office or lab (within a room), there is no Internet connection at all (no EDGE, 3G, LTE or 5G).

This was not the case with my previous provider so I know it is possible to get LTE connection within these rooms. I also know that this is not limited to my cell phone, as I have tried my sim card on two cell phones so far.

How can I get this addressed?

Added place/site to subject (akoch)

[akoch]

@nsss 

What is the adress of the missing coverage?

Maybe the vodafone site is to far away for indoor coverage und other operaters (D1/O2) have sites near your location and thereby indoor coverage.

Another posibility is actual outage of sites.

[nsss]

Thank you for your reply. The address is: Venusberg, Sigmund-Freud-Straße 25, 53127 Bonn. 

[akoch]

@nsss 

LTE Site in the north are running without problems.

[nsss]

Thanks for checking. This would rule out network outage being an issue yeah?

[akoch]

@nsss 

If there is an outage iwould see this.

I think the problem is the indoor coverage.

Other vodafone customer should have same problems like you.

[nsss]

I'll ask around to see if any of my colleagues that are using Vodafone are facing the same issue. If it is a case of indoor coverage, is there anything that can be done? Or is there a way to inform Vodafone so this can be part of future improvements to the network?

[akoch]

@nsss 

Maybe use this app to address this:

https://technik-hauptstadt.de/funkloecher-melden-so-gehts-mit-app/5458/

[nsss]

Thank you @akoch . I'll do that 🙂