Hi,
I'm sorry, my German is not good (learning) so I'm writing in English.
I have cable internet and Vodafone station router from Vodafone in Berlin, Charlottenburg. Since last 5 days (12/01/2024. 1:00 am) there is no internet.
The router has no phone light, internet light flashing red. Only wifi and power light is static white.
We don't watch cable. It is only used for internet.
I have hard reseted the router, replugged all the cables, checked with multiple computers and devices, still no go.
I reached out to the Vodafone twitter account they raised the ticket (003-0030789/24) and mentioned there is an outage in the area and they will get back by sms. That was 2 days ago, still hasn't received any update.
My wife and I work from home and has been exhausting our Vodafone mobile data. Today I messaged twitter to check on update, now there is no response.
I would love to know what options do I have in terms of outage because we are almost finished with our mobile data and I'm still being charged on the bill for my cable connection. If this will be an ongoing longer issue in our area. Should we need to move to another provider since my internet contract is already over 24 months and it's affecting the work.
Any help would be appreciated.
Thank you,
Perry
