Wifi not working

[ks27]

Hello,

I have a cable 250 subscription and as of today wifi not working. The light for wifi is not on and I am not sure if something broken with router or its a configuration issue. Again it was ok till yesterday and in the morning I saw wifi not working so I need to connect with cable.

Could you please check what is wrong with my internet?

Edit: @ks27  Moved to the correct board. Best regards Kurtler

[ks27]

This is not a technical issue with modem or line, all working fine. The issue is although I have cable250 tariff with vodafone station including WLAN, I needed to add option WLAN to my tariff to have wifi working again. Previously, I have been told If I get cable 250, I don't need to pay separately for wifi, now I am not sure why the situation has changed. Could you please check and fix the issue with my tariff?

[Tobias]

Hi @ks27,

does it work again? Option "wifi" is activated, it should work.

Regards

Tobias

[ks27]

Hi,
yes, It's activated again but now I need to pay 2.99 euro for it every month. Since I have cable 250 with WLAN option, it should be free. Could you please fix this problem?

[Nancy]

Hello ks27,

I have looked at it. Since you no longer wanted the Wi-Fi option, it was cancelled. At your request, it was booked again.

Best regards

Nancy

[ks27]

Hello,

It was added again because my wifi did not work when it's canceled. I opened the ticket because of that. Could you please check again why I need to add a separate wifi option to have wifi, although I have cable 250 subscription?

[ks27]

Hello,

I am a Vodafone Cable 250 subscriber, with a Vodafone station including a WLAN router. However, the WiFi option WLAN isn't free and I'm still paying for it. Could you please fix it?

Community team: Added new thread to existing one, changed title

[Stephan]

Hi ks27,

usually this option costs 2,99 Euro per month. In your old tariff you had this option for 2,- Euro per month.

Since you canceled this option yourself and then ordered it again later, this option is still subject to charges at the current conditions.

Regards

Stephan

[ks27]

Hello Stephan,

Unfortunately, there is some incorrect information in this response. First of all, I had this option in my old tariff because it was needed but I have clearly discussed when switching to cable 250 I won't need this option and wifi will work. (Since the wifi option is free with Vodafone Station inkl. WLAN).

Secondly, I did not cancel the old option myself but I also don't know how it was canceled. Simply one-day wifi was not working, and the only solution suggested to me was adding this option back for 2.99. (that is why I opened this ticket). Now, could you please answer these questions and offer me a solution;

• Is wifi option free with cable 250 tariff with router Vodafone Station inkl. WLAN?
• If yes why do I need to pay wifi option separately?
• If I don't have to pay and cancel this option, will my wifi be disabled again?

Thank you.

[Lars]

Hi ks27,

the cancellation of the WLAN option was confirmed to you by e-mail on 13.01.22 with effect from 11.02.22. The order confirmation for the rate change to the 250 rate does not mention a WLAN option. It is also not part of your tariff. If you cancel the option again, it will be deactivated again.

Best regards

Lars