Frage
Antwort
Lösung
am 20.02.2022 13:21
Hello,
Yesterday, my Vodafone Station started loosing the connection, being restarting and has not stopped since.
I've checked all the settings, disabled Wifi, rebooted the router, unplugged it from the power outlet for half a day, disconnected-reconnected the main cable, reset the entire router to factory default settings, etc.
I've found no solution that makes it work even partially.
In the event log of the router I find the following messages:
Date Time Details Category
02/20/2022 11:59:51 UTOPIA: FW.LANATTACK DROP Firewall
02/20/2022 11:59:51 UTOPIA: FW.WANATTACK DROP Firewall
02/20/2022 11:59:51 UTOPIA: FW.IPv6 FORWARD drop firewall
02/20/2022 11:59:51 UTOPIA: FW.IPv6 INPUT drop Firewall
02/20/2022 11:59:51 UTOPIA: IPv6 Blocked DROP Firewall
02/20/2022 11:59:50 UTOPIA: IPv4 Blocked DROP Firewall
Attached I also uploaded the firewall log downloaded from the router, in PDF. As zip files were not allowed here.
I tried resetting all the settings and connecting to it only through LAN, from a desktop with Win11, then a laptop with Win10. There's no difference.
Then I also tried connecting only through WiFi, from both computers, once for each, and still nothing works.
The router LEDs at this moment are all white, not blinking. But sooner or later it will restart and show the Red lights for connection reset.
The ping to Google.com is very high, in the 2000-3000ms. Very often is also timed out.
The same also when I ping Google.de.
Can anyone help fix this issue?
Gelöst! Gehe zu Lösung.
am 02.03.2022 16:41
Hello Wallace,
I manage to talk to customer service and it seem there was a disturbance on the line in the neightbourhood.
Service intervened an the issues were solved. I'm back to having a properly functioning connection.
Thanks for the support.
am 23.02.2022 12:15
Hi pgabri3l,
welcome to our community.
I'll be happy to take a look at your connection. Send me your customer data (name, address, customer number, birthday, current phone number) in a private message and then let me know here that you have sent the data.
VG Wallace
am 02.03.2022 16:41
Hello Wallace,
I manage to talk to customer service and it seem there was a disturbance on the line in the neightbourhood.
Service intervened an the issues were solved. I'm back to having a properly functioning connection.
Thanks for the support.
am 03.03.2022 16:01
Hi pgabri3l,
great that this could be clarified. I will close here then.
Regards
Wallace