Vodafone Kabel not working since 2-3 days.

[GauthamR]

Hello,

Hope you are all well.

I have no internet connection for the past 2-3 days, and its making the situation really difficult as I have to work from home. Can someone please help me with this?

Connection: Vodafone Kabel Red 1000

I'll be happy to provide more information. 

Best regards,

Gautham

[Martin59]

Hello GauthamR,

in which state do you live and which cable router do you use? Is any LED still blinking on the device and have you checked the cabling once?

Best regards, Martin ^mlk

[GauthamR]

Hello Martin,

Thanks for your response, here are the details.

State: Berlin

Router: Vodafone Station CGA4233DE

At the moment, the LEDs are all stable white, no blinking, Although the Phone LED did blink red in the past few days, which then suddenly stopped today.  I've also checked the cabling, even changed the cable, its the same issue.  

Parallely via the Vodafone Service twitter, I got to know there is some kinda interference in our area, and they created a ticket.

I'm curious to know if its still the case, and any ETA on how long this issue will take to fix?

Best regards,

Gautham

[ERFD]

Hello GauthamR,

You are currently being serviced via Twitter in parallel with the issue? We'll be happy to take a look at your connection and the problem. Please send us the customer number, name incl. address and date of birth of the contract holder by private message.

Write here briefly when the data has been transmitted.

Best regards Fred

[GauthamR]

Hello Fred,

Yes, at that time, I had also parallely messaged Vodafone Twitter.

I have sent you my information.

Thank you for looking into this.

Best,

Gautham

[ERFD]

Hello GauthamR,

there was already a ticket taken on the problem on 17.07.21. Unfortunately, the colleagues are still in the process of quaking the interferer in the return channel. I can not answer you how long this will take. It will break off between now and then until it is fixed. I am sorry.

Best regards Fred

[GauthamR]

Hello,

thank you, and I did notice the ticket was closed or marked as resolved. but the issue still persists, I do not think its resolved, could you please help me on this? 

Best,

Gautham

[GauthamR]

Update: 

The internet is still down, apparently its not just me, even the neighbours in the area are having the same issue, our WFH is impacted heavily, can we please get some ETA on when this would be fixed. I've tried restarting / resetting the router as well, no luck. 

Please can we get some help here?

Best regards,

Gautham

[pRo-Marco]

Hi GauthamR,

at the moment everything seems to be fine. The modem is online with good values. Does it work now?

Kind regards

Marco

[GauthamR]

Hey Marco,

Yes, the internet seems to be working fine now.

Can we keep this ticket open for a while, cos' I'm not sure and since the internet has been on and off lately, maybe we can keep this ticket open for few days before we close it?

Thanks,

Gautham