Video game disconnection issue / Spiel trennen (English)

[Skaddoosh]

Google Translate:

Habe derzeit ständige Verbindungsabbrüche beim Spielen von Online-Spielen. Keine anderen Probleme mit dem Netzwerk.

Die Netzwerküberwachungssoftware erkennt kein Problem mit dem Computer, der das Problem verursacht. Befolgen Sie alle Tipps zur Fehlerbehebung, ersetzen Sie alle an das Netzwerk angeschlossenen Kabel, probieren Sie verschiedene Koaxialanschlüsse aus. Das Problem besteht immer noch.

Das passiert in allen Spielen, aber es stimmt nicht mit dem Timing überein.

Da ich kein Deutsch spreche, kann ich den Telefonsupport nicht erreichen.

English:

Currently having continuous disconnect issues with online games. No other issues with the network.

Network monitoring software does not see an issue with the computer causing the issue. Followed all troubleshooting tips, replaced all cables associated with the network, tried different coaxial terminal issue still persists. 

This happens on all games, but is inconsistent with timing. 

I do not speak German so I cannot get through to telephone support. 

[Wallace]

Hi Skaddoosh,

welcome to our community.

I'll be happy to take a look at your connection. Send me your customer data (name, address, customer number, birthday, current phone number) in a private message and then let me know here that you have sent the data.

Regards

Wallace

[Skaddoosh]

Wallace, 

Is sent you the information. I sent it a while ago, but forgot to post on here. 

[Claudia]

Hello Skaddoosh,

do the disconnects only happen with the video games or is the connection completely gone? Your modem is online for almost five hours, did you restart it or did it do that on it's own? If only the video games are affected, please make a pingplotter measure with the server as the destination. Use a direct ethernet connection and the standard interval of 2.5 seconds.

Kind regards,

Claudia

[Skaddoosh]

Disconnects happen with the videogames on two of my devices. I've restarted modem, replaced all wires coaxle and ethernet cables. 

I do not know how to do that test and I do not have the IP address for the game to run that test. 

[Skaddoosh]

Hello, 

I was able to figure out the ping plotter. the packet loss for the 5% went as high as 20% during game play. 

[Claudia]

Hello Skaddoosh,

thank you for the Pingplotter. However, as the ping starts rising outside our net (Hop 9) there is not much we can do. The 100% packetloss at the last hop is non-critical, that only means the owner made some settings so the server doesn't respond to pings.

Kind regards,

Claudia