Hi,
I don't have internet connection since 06/25/2021 10:00. I opened a ticket but I can't get any information about when this problem can be solve.
Which product do you have? ( e.g. Internet + Telephone 100) 2Play PLUS 50 ( 50 Mbit / s Internet + Telephone )
Which modem / router do you use? (e.g. Hitron) Connect Box
Do you use a loaner from us or do you have your own hardware? Loan device
Which phone do you use? (e.g. Panasonic) I don't use a phone
What is the error? (no ring tone, failure; interrupted conversation; background noises etc.) failure
Beginning and period of the disruption (e.g. since the beginning of April; only in the evening) since 25.06.2021 10:00
How is the phone connected to the modem / router? (Analog, DECT, ISDN) WLAN and LAN
Which measures were carried out by the fault hotline (available at 0800-5266625)? Ticket is opened. 10711842
In which state do you live? Hesse
