The internet connection is still not activated
Andrijana
Daten-Fan
Daten-Fan

Hi all,
I received my Fritzbox 6660 Cable router on Wednesday and unsuccessfully tried to activate it many times via my phone because the interface wouldn't open at all.
Yesterday I did set it up via a laptop and a cable, but the internet still did not work. I called your support hotline at around 1pm where they said it'll be activated in 24 hours at most - which didn't happen, so I had no internet for working today. I had to resort to a Vodafone Hotspot for an extra charge in order to work.
On a second call today at 4pm, they said that it will need 3 more hours and 6 hours later there is still no internet nor activation.
Can someone please let me know when I'll actually be able to start using the service I'm paying for?

Kind regards,
Andrijana

1 Antwort 1
Kurtler
SuperUser
SuperUser

Since August 15th, 2022 there is no more individual support here in the forum. Support in English is available via Facebook or Twitter.

 

Best regards Kurt

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