The Internet LED is blinking with red

[yvha]

Hallo, 

Unfortunately I can't speak and understand German, which is why I failed to get help from the customer service and I'm writing here to ask for help. 

I made a contract at the beginning of July and tried to set up a cable internet yesterday. I'm confident that I followed the instruction and connected all cables correctly, but the internet still doesn't work while 'Internet' LED is blinking with red. 

Could I get some help here?

I hope I could resolve this issue soon and work at home. 
Looking forward to your prompt response. 

Best regards,

[natas666]

seems a technician has 2 visit u.

so wait here 4 support by mod

or get somenody 2 translate by your side and call again

sometimes u r lucky 2 get an english speaking agent as well

[Tina]

Hello yvha,

for a closer look send me the following informations in a private message:
 

full name

date of birth

address

customer number

Write a short reply here afterwards.

Best regards

Tina