Router problem

[Bo0114]

Hi,

Internet was working very well. But suddenly it doesn't work since this morning. I restarted the router many times but It has same problem. When I checked the router the red light of internet was blinking.

Please check it as soon as possible! I can send information that you want.

I called 0800 1721212 here. But I don't speak German at all so I couldn't talk to proper person.

Please answer me

[Moni_GK · Accepted solution]

Hello Bo0114,

in which federal state do you live exactly?

Greetings Moni

[Bo0114]

Hi,

I live in Berlin.

Can you check the problem as soon as possible?

[Bo0114]

I tried restart and reset but it didn't work.

I guess it's an internet problem

[Moni_GK]

Hello Bo0114,

I'll be happy to take a look at it. But please note that the forum here is not a live chat.

Please send me a PN with your customer data (name, address, customer number and date of birth).

Then please contact me again here when you have sent me the data.

Kind regards

Moni

[Bo0114]

Hi,

I just sent you a personal data

Thanks

[Moni_GK]

Hello Bo0114,

thank you for your PN. I have looked at it directly. The error here is a return path interferer. But we are already working on it.

Unfortunately, I have no information for you, how long it will take.

But I have set a ticket for you, so you will be informed when the error is fixed.

Greetings Moni

[Bo0114]

Hi,

Thanks for your reply!

Is the problem only with the internet in my house or is the problem with the whole neighbourhood?

And can't you tell roughly when is going to be fixed?

We pay for the internet, so I don't understand why I can't use the internet service for few days or even more.

Please solve this problem quickly.

Thanks

[Moni_GK]

Hello, the error is not only on your port.

We are already on it. I can understand that it is annoying. But we can't speed it up.

Please contact us after the fault has been corrected and we will issue a credit note.

Greetings Moni