Router Defective?
pickles
Daten-Fan
Daten-Fan

Please help, i have been trying to contact an english speaking person at vodafone for days. My Internet fails randomly for months now. Turning the router on and off temporarily fixes it. I am at my wits end, please can someone who speaks english help me.
I believe the router is defective, as it also fails on  192.168.0.1 randomly.

  • In which state do you live?  Please also send the zip code
    • Berlin, 10243
  • Which  contract  do you have? (eg internet + telephone 100)
    • Cable internet
  • Which  modem / router  do you use?  (eg Hitron)
    • Vodafone station TG3442DE
  • Do you use a  loaner device  from us or do you have your  own device  ?
    • Vodafone
  • What is the  error (Speed ​​too low; packet loss)  Send screenshots of speed tests (with date and time) and tracer / ping plotter measurements in the event of packet loss or ping problems  
    • Connection resets, DNS probes fail randomly. Clicking refresh 5-10 times the page loads. Across all devices. Have factory reset router.
  • How  is your terminal  connected to the modem  ?  (  LAN; WLAN; additional router; PowerLAN  )
    • WIRELESS INTERNET ACCESS
  • Which  browser  do you usually use? (e.g. Firefox)
    • Chrome
  • Which  operating system  do you have on your computer? (e.g. Windows)
    • Mac
  • Start  and  period of  the disturbance   (eg since the beginning of April; only in the evening)
    • Past few months
  • Upload a screenshot of the  signal values  .  You can find this in the user interface of your cable router via   t  or via  192.168.178.1  on the Fritzbox.
    • Don't have
  • Which measures were carried out by the  fault  hotline (available at 0800-5266625 for Vodafone Kabel Deutschland or 0221/46619100 for Vodafone West)?
1 Antwort 1
Tina
Moderator:in
Moderator:in

Hello pickles,

 

for a closer look send me the following informations in a private message:

 

full name

date of birth

address

customer number


Please reply here when you have sent the private message.

 

Best regards

Tina

 

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