Return path disruption

[PavlosSatsidis]

Hello, 

I am having issues with my wifi service. 
I checked on Meine Vodafone and found that there is a so called return path disruption at my connection. 
I don't have internet for two days. 
Can you help me please ? 

How can this be resolved ? 
thank you!

Edit: @PavlosSatsidis Post moved from DSL to cable board. Please make sure you choose the right board when posting. Thank you.

[Norman]

Hey Pavlos,

I'm sorry for the issue. Sounds like you have a connection via coax cable.

Let me know which router model do you use and in which federal state do you live?

Best regards

Norman

[PavlosSatsidis]

Hi Norman,

Thank you getting back to me. 

my router is FRITZ!Box 6591 JK

and I live in 10707,Berlin. 

let me know if you jeed anything else from my side,please. 

kind regards,

Pavlos

[Nancy]

Hello PavlosSatsidis,

Please excuse my late reply. Are you still experiencing problems with your connection or have you been able to resolve this in the meantime?

If you still need help, please send me your customer number, name, date of birth and address by private message and then report back here in the thread.

Best regards

Nancy

[PavlosSatsidis]

Hi Nancy,

The issue has been realved for now. 
I ll get back to you if I am still experience problems. 
Thanks,

Pavlos

[Nancy]

Hello PavlosSatsidis,

I'm happy to see that it works now. If you still need help, just open a new thread.

Best regards

Nancy