Packet Loss

[Sbhussain]

Ich habe extreme Ping- und Paketverlustprobleme. Ich kann die Websites nicht durchsuchen und die Streams vom Fernsehen abspielen. Sie haben das Modem bereits ersetzt, aber das Problem besteht immer noch. Anscheinend liegt das Problem an der Verkabelung.

Edit: @Sbhussain  In das passende Board verschoben. Gruß Kurtler

[Martin59]

Hallo Sbhussain,

beantwortest Du bitte einmal die offenen Fragen aus dem Link? 

Dann bekommen wir schon einen ersten Überblick.

Viele Grüße und ein schönes Weihnachtsfest

Martin

[Sbhussain]

• In which state do you live? Please also send the postcode
  Hamburg, 22297
• Which contract do you have? (e.g. Internet + Telephone 100)   Internet + Telephone 300
• Which modem / router do you use? (eg Hitron)    
  Fritzbox 6591 Cable
• Do you use a loaner device from us or do you have your own device ?    Lein device
• What is the error ? (Speed ​​too low; packet loss) Send screenshots of speed tests (with date and time) and tracerts / ping plotter measurements in the event of    
  packet loss or ping problems with frequent packet loss. Please find the attached scan shot of ping command.
• How is your terminal connected to the modem ? ( LAN; WLAN; additional router; PowerLAN )   WLAN
• Which browser do you usually use? (e.g. Firefox)   
  Google Chrome
• Which operating system do you have on your computer? (e.g. Windows)   
  Windows
• Start  and period of the disruption  (e.g. since the beginning of April; only in the evening)   Since 3 Month. All the time
• Upload a screenshot of the signal values . You can find this in the user interface of your cable router via  192.168.0.1 or via 192.168.178.1 on the Fritzbox.     
• Which measures were carried out by the fault hotline (available at 0800-5266625 for Vodafone Kabel Deutschland or 0221/46619100 for Vodafone West)?   They replace the modem and it did not resolve the issue. A technician also visited last week and he said a cable was not correctly connected. He connected the cable properly but it did not resolve the issue. Since the technician visited us we have frequent packet loss and internet is disconnecting again n again. 
•  

[Jens]

Hello Sbhussain,

let me know your personal data (name, date of birth, address and customer number) in a pm to verify your account.

Writr also here, if you sent the pm.

Regards

Jens

[Sbhussain]

Requested information has been provided in PM.

Issue was resolved but it started again. Since last 4 days we dont have access to internet.  There is huge packet loss. Can you please arrange a personal visit. I already opened a ticket but so far no update on that.  Can you please arrange a technician visit as soon as possible. I am working from home and because of internet outage i cant do my job. Please deal this case on priority basis. 

SB Hussain

[Claudia]

Hello Sbhussain,

the upstream signal doesn't look good. Please try a different coaxial cable. If that doesn't help we will send a technician. Can you give him access to the house installation? Are there symptoms in your household that might be linked to Covid-19? Can the technician call the number that ends on 765 to make an appointment?

Kind regards,

Claudia

[Sbhussain]

Thank you for reply. They have changed this cable so many times. but its not working. I think you need to replace cable from basement to household. There are no symptoms linked to Covid 19.  A Technician can call the number that ends on 765.

Regards,

SB Hussain

[Tobias]

Hey,

my colleagues will contact you soon 😉

Regards

Tobias