No internet, slow speeds

[Powell]

Since I bought Vodafone 250 kable internet, I have no internet at all. I work from home and I'm loosing tons of money being unable to do work and be sure I'm going to get this money from vodafone.

Problem:

My contract started around 13.11.
Since that day, either there is no internet at all, or speeds are below 1 mbps.
Restarting router does not help.

Connection via kable and wifi, 5 different devices.

Website bot indicates "problems with return loop, order a technician".

Main problem:
I used all means of communication vodafone provides and all I got were bots and ignorance. This is bull***t.

Good thing that you have a bot for help on the website, telling me in a loop to restart router, it really helps. And leaving my phone number for a service contact does nothing.

Good thing that you have a bot for help on the phone, with no way to connect to real, living people.
Good thing that if you somehow connect to a living person, he/she says that I can go f*** myself, because "vodafone is german company and we speak only german".

Good thing that vodafone has a rainbow theme on facebook and is an inclusive company, which ignores non-german speakers all in the same way.

Good thing that I know a little bit of german and I know that I'm being treated like an idiot, telling me "everything is fine, it's a problem with your device, there is no need for technician", whereas people on the same street have the same problems and are cancelling their contracts.

Good thing that you don't have an email address where I can write about my problem. This way you can focus on ignoring customers even more.

I know my rights and with the current state of "service", I should not pay you at all, or even you should pay me for the losses. If the problem will not be addressed/fixed during next week, I'm going to go with this issue to Federal Ministry of Justice and Consumer Protection, as what is currently happening and you approach to a consumer is outrageous.

I tried to address the issue via normal ways, to be polite and to look for help, but if your policy is to ignore the problem and consumer till he just gives up, well, that is not me.

Kind regards,

Paweł

[pRo-Marco]

Hi Powell,

at the moment I get full speed with a speedtest at your modem. Is the speed nly slow at the evening at the moment?

Sorry fot the problems...

Kind regards

Marco

[Powell]

Still under 1 mbps.
Even if speedtest shows full speed, youtube 480p videos buffer every couple of seconds and websites takes a couple of seconds to load.

I have issues all the time. Throghout the day I have no problems for a couple of minutes. Rest of the day, alaways something does not work.

Restarting router does not fix the issue, so either router is broken, or the issue os on your line.

I demand you to provide me LTE internet till you fix the issue.

I also wrote to consumer protection office because you are not going to do anything with my problem. It's three months of unusable service.

Kind regards,

Paweł

[Powell]

Today upload speed are below 1mbps, 4gb file is going to upload over 10 hours.

[Powell]

When you are going to send technician?

[Powell]

I just spoke on the phone with somebody and was told that there are problems on my street and technician won't be sent. I have heard it three months ago also.
I would like to receive LTE internet from Vodafone for the time of impaired service. How can I apply for that?

Kind regards,

Paweł

[Claudia]

Hello Powell,

which hotline did you call? There is no open task for you. When you contacted the consumer protection office your request will be handled by a different internal team.

Regards,

Claudia

[Powell]

I used your lousy Netz-assistant (check cable, check cable again, restart router, use windows net tool) and left my number there and was called back.

Upload speed are still below 1 mbps. Download speeds are unreliable. I cannot send an important file so the company I work for cannot upload new version of the application for users.

When will I receive LTE internet because you are failing to provide cable one?
When cable one issue will be fixed?

I'm already reaching a limit on my personal cellular internet. Are you going to pay me back when I'll go over the limit, because you cannot provide usable service?

You are only asking questions and not doing anything to fix my problem.
Your hotline also can only say that either everything is fine or that whole area is affected.

Give me a person who can check what is happening, tell me what is happening and fix the issue. It's freaking 3 months!

I wrote about the issue to European Consumer Centre.

Kind regards,

Paweł

[Claudia]

Hello Powell,

to narrow the problem down we need to ask questions. As I wrote, with you contacting the consumer center other teams will take care of your request. Therefore I will close your thread now.

Regards,

Claudia