No Internet starting from 09.09.22

[Dejablue79]

when opening Network assistent I get:

"An Deinem Anschluss liegt eine sogenannte Rückwegstörung vor, die Deine Internet- und Telefon-Verbindung einschränken kann. Falls nötig, lass bitte unseren Techniker Deinen Anschluss prüfen. Die Störung beheben wir so schnell wie möglich. Vielen Dank. Ein aktueller Zeitpunkt für die Behebung der Störung liegt derzeit nicht vor."

Is there a time table to that problem? how long "as soon as possible" be?

Since I'm working remotly, this affect my job as well.

[Kurtler]

It's not possible to give an exact time when this will be fixed.

Best regards Kurt

[Dejablue79]

Hi,

Is it going to be days / weeks?

is there a solution for the time being, as I do depend on my internet for work

[Kurtler]

Depends on how difficult it is to find the cause of the problem.

Best regards Kurt

[Dejablue79]

Ok. That's understandable.

Is there something else I can use for internet connection? Or will I be internetless for the time?

am I still going to pay for the service?

[Kurtler]

Since August 15th, 2022 there is no more individual support here in the forum. Support in English is available via Facebook or Twitter.

Vodafone Service - Startseite | Facebook  

https://twitter.com/vodafoneservice

Best regards Kurt

[Dejablue79]

I do not hold twitter or Facebook accounts.

this is also in violation GDPR

[Kurtler]

There are no other ways to get support in English.

Best Regards Kurt

[Dejablue79]

so just replay in German

[Dejablue79]

sorry, should be *reply.