Frage
Antwort
Lösung
am 05.05.2024 15:53
Im trying to activate my fritzbox router 6690. I checked everything, it’s compatible. It’s the 2000 2965 art. It is connected with a lan cable, I did factory resets multiple times. I checked the ip address on myfritz and it starts with a 10. I’ve tried everything and don't know what to do.
Gelöst! Gehe zu Lösung.
am 05.05.2024 19:52
and activation code belongs to this customer no.
I assume there is something wrong with your customer data
am 05.05.2024 20:04
yes it belongs to that customer number, but mein vodafone shows I have two cable contracts. But I never got anything else in the mail
am 05.05.2024 20:13
should I request another activation code?
am 05.05.2024 20:16
@jj111 schrieb:but mein vodafone shows I have two cable contracts.
maybe that's causing problems ?
am 05.05.2024 20:40
they both have the same customer number though so I think it might be the tv one. But who do I contact to fix it? Because its been like this for almost a week.
am 05.05.2024 20:44
english support is available via WhatsApp:
https://forum.vodafone.de/t5/Vodafone-News/Dein-Kontakt-zu-Vodafone/m-p/1912292#M10954
am 05.05.2024 20:54
Great thanks so much for all your help!
am 06.05.2024 18:10
The thread has been marked as resolved. Then I'll close the thread here.
Best regards Kurt