Long ping and almost 0Mbps upload. Cable 250

[dovgulya]

Hi! Sorry for the English, I just started to learn the German language. 

My story began when I connected to the Internet Vodafone Cable 250.
From the first day, he worked poorly, with a long ping, and a low uploading speed of 3-5Mbps, and one day he refused to work - disconnect, rebooting the box, 30 seconds work, a disconnect, reboot, and so on in a circle.
I read reviews for the standard box of Vodafone and decided to buy a fritz box. Yes, the Internet started, but the upload speed is still low and the ping is longer than previously. Of course, on tests, he shows that ping is not bad, but at work, you feel too long to request to the server. When I play Warcraft, I observe pings of 300-900ms.
Could you please help me? Danke 

• Sachsen 04109 Leipzig
• Internet & Phone 250 Cable
• FritzBox 6660 own device but with rented device the same problem
  
• Connection LAN and WiFi 
• I tried everything with network assistant and TOBI
• Kundennummer 433027345

[Kurtler]

Since August 15th, 2022 there is no more individual support here in the forum. Support in English is available via Facebook or Twitter.

Best regards Kurt