Where I live (10315 Berlin), we don't have any internet since the end of May. I'm working from home and I'm very affected by it since I use my own internet data. I can't speak German fluently but I was hoping I can reach an English-speaking agent but it was not even on the menu. I got connected with a person and tried to speak with my limited German but was not possible to understand everything he said.
First of all, while Vodafone has English-speaking customer service in every country I've been to, why is this not the case in Germany?
Second, why has there been no internet for more than a week and residents are not informed about, "why, when it will be fixed, how we will be compensated etc."?
As I'm working from home, I want to receive the data I used from my phone, because of Vodafone's fault, back and also not pay full price for this month's internet but most importantly want to be informed about when this issue will be fixed.
Thank you,
