Instagram not loading over Vodafone Wifi

[MJ24]

Hi,

Excuse me for writing this in English as my German isn't good enough. I am having trouble loading Instagram content over my wifi setup at home. I did a speed test and download is around 300 and upload is around 50. I have a 1000 mbps plan. Other apps like Facebook and Gmail seems to work but Instagram doesn't load at all. When I switch to mobile data ( vodafone), it immediately loads. I even changed the settings to never load high resolution images for Instagram, still no change. Instagram works over other WiFi connections, just doesn't work on my home Vodafone WiFi. Please help on this. 

Thanks,

Megha

[MariaK]

Hello MJ24,

can you please give us some more information about your connection and configuration? Here you will find a few points that we need from you: Link

Many thanks and greetings,

Maria

[MJ24]

Hello @MariaK ,

• Welchen Vertrag hast Du? (z.B. Internet + Telefon 100) - Red Internet & Phone 1000 cable
• Welches Modem/ Router nutzt Du? (z.B. Hitron) - Vodafone Station Wifi 6 certified
• Nutzt Du ein Leih-Gerät von uns oder hast Du ein eigenes Gerät? - Rental Device
• Welcher Fehler tritt auf? - Having trouble loading Instagram content over my wifi setup at home. Also few apps which have more images are running very slow. The images don't load at all after refreshing. I did a speed test and download fluctuates between 300-600 Mbps at times and upload is around 50. When I switch to mobile data (vodafone), everything works well. It also works well over other WiFi connections, but doesn't work only on my home Vodafone WiFi. When I switch back to my home vodafone Wifi, instagram works for some time and then stops loading again.
• Wie ist Dein Endgerät mit dem Modem verbunden? (LAN; WLAN; zusätzlicher Router; PowerLAN) - WLAN
• Welchen Browser verwendest Du normalerweise? (z.B. Firefox) - Not a browser specific issue, the issue is with Apps. Device is Android (Google Pixel 5)
• Welches Betriebssystem hast Du auf Deinem Rechner? (z.B. Windows) - Device is Android (Google Pixel 5)
• Beginn und Zeitraum der Störung (z.B: seit Anfang April; nur am Abend) - Since almost 2 weeks
• Lade dazu noch einen Screenshot von den Signalwerten hoch. Diese findest Du in der Benutzeroberfläche Deines Kabelrouters über 192.168.0.1 bzw. über 192.168.178.1 bei der Fritzbox. - Attached image
• Welche Maßnahmen wurden durch die Störungshotline (erreichbar unter 0800-5266625) durchgeführt? - Restart and Modem Reset
• In welchem Bundesland wohnst Du? - Dusseldorf, North Rhine Westphalia
• 
  
  Best Regards,
  Megha

[R4mona]

Hi MJ24,

thank you very much for your feedback.

Do you only use the router for the WLAN or do you also have repeaters or powerline adapters in your network?

Kind regards

R4mona

[MJ24]

Hi @R4mona ,
I only use the router for my WLAN at home. Even though the speedtest shows no issues, most of the Apps doesn't work with this WiFi. 
Best Regards,
Megha

[Chr1ssy]

Hi MJ24,

what about network. Did you already seperated it in 2.4 GHz and 5 GHz?

If not, try this out please.

BR Chr1ssy

[MJ24]

Hi @Chr1ssy ,
Sorry, I couldn't find it in my router admin panel. Could you send me some instructions on how to do this?   
Best Regards,
Megha

[MariaK]

Hi, MJ24,

In the settings of the Vodafone Station, the 2.4 GHz and 5 GHz W-LANs are active in parallel by default, i.e. devices can switch between both standards independently, as both networks use the same SSID.

Now there is an option in the interface of the Vodafone Station to separate these two W-LANs (activate the option "Use separate SSID" in the web interface under General) and as soon as this option is active, the 2.4 GHz W-LAN keeps the assigned SSID, while the 5 GHz W-LAN receives an addition (I think _5G) to the SSID. This means that there are two different networks and the previous terminals remain permanently and exclusively connected to the 2.4 GHz network.

Best Regards,

Maria

[Sandra9254]

Hello @MariaK ,

I am facing the same exact issue where Instagram and one game application are not working, while every other thing including YouTube is working perfectly.

I already split the WLAN into the 2 networks: 2.4 and 5, but this unfortunately hasn't solved my problem.

Can anyone please help?

[pRo-Marco]

Hi Sandra,

please open a new thread for your topic. We will prove that

Kind regards

Marco