Hello Community,
in order to be able to help you quickly in case of a malfunction, it is helpful if you include the following information in your post:
Malfunction of cable Internet services
- Which product do you have? (e.g. Internet + Phone 32)
- Which modem/ router do you use? (e.g. Hitron)
- Do you use a rental device from us or do you have your own device?
- What error occurs? (speed too slow; website not accessible etc.)
- Which browser do you normally use? (e.g. Firefox)
- What operating system do you have on your computer? (e.g. Windows)
- Start and duration of the fault (beginning of April, permanent)
Malfunction of the cable-telephone services
- Which product do you have? (e.g. Internet + Phone 32)
- Which modem/ router do you use? (e.g. Hitron)
- Do you use one of our rental devices or do you have your own hardware?
- Which phone do you use? (e.g. Panasonic)
- What error occurs? (no ringing tone, failure, aborted calls, background noises, etc.)
- How is the phone connected to the modem/router? (Analog,DECT,ISDN)
Malfunction of the cable e-mail & services
What service do you use? (security package)
What error occurs? (e.g. activation not possible)
Start and duration of the disorder (since one month)
Simply copy the items of the applicable service and write your details about them.
Best regards
Your Community Team
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