Ongoing Internet Instability (Unresolved for Over 6 Month)&Port Forwarding Issue

[kris007]

Dear Vodafone Customer Service,

Issue 1 – Intermittent Internet Service Problems

For more than six months, I have been experiencing recurring internet connectivity problems. Although I have contacted Vodafone support several times and multiple troubleshooting steps have been performed, the issue continues to occur.

Issue 2 – Port Forwarding Causes Local Access Failure

I have also identified a reproducible issue with the Vodafone Station router.

I would appreciate:

1. A review of the repeated service incidents associated with my account.
2. Investigation of the Vodafone Station router firmware regarding the port forwarding behaviour described above.
3. Consideration of a firmware update, replacement device, or alternative solution if the hardware is determined to be faulty.

I have been patient throughout the troubleshooting process and would greatly appreciate your assistance in bringing this matter to a satisfactory resolution.

Kind Regards,

Laks

[Kurtler]

There is no more individual support here in the forum. Support in English is available via WhatsApp 

The forum is now just a customer helping customer forum.

Best regards Kurt

[emily2505]

You are right @Kurtler 

For the communication with TOBi you will need a translator in the beginning. After that our team will take over in english!