am 05.05.2022 19:57
Hi,
During gameplay, the latency/ping goes over 1.000 randomly, especially after 5 pm (but almost all day on Sundays) every day.
It was much better around 2 months ago, but right now I am not able to play online games, or talk with my friends on social platforms since my voice has also delay.
Could you help me with this?
I can change my Tarif or my router to Fritzbox if it would help. (I would be OK with paying more if it is necessary)
Best,
Serkan
am 06.05.2022 08:29
Hello Serkan3,
I am sorry that the connection is limited. We will be happy to take a look at it. Can you please leave us a latency test before and in the said period? Gladly via PathPing, Tracert or WinMTR.
Regards Fred
am 08.05.2022 20:37
am 09.05.2022 21:55
Hi Serkan,
we have too high a load on our network in the evening. Expansion work is already underway, but unfortunately there is no completion date for this yet.
Regards
Wallace
am 11.05.2022 13:41 - zuletzt bearbeitet am 12.05.2022 13:50 von Manu
My internet connection is started getting disconnected very frequently in the past 2 days. For example, I don't have Internet connection for 4 hours right now. I sent you my name, birthday, and customer number already as a private message.
Also, there is a disruption ticket already opened automatically, I don't know if it is related to my current problem. Ticket Number: 003-***
am 12.05.2022 13:52
Hi Serkan3,
yes, the ticket is related to what Wallace explained to you.
Until now we do not know when it will be fixed, sorry for that.
Best Regards, Manu