Cable Internet problems since mid December!

[AQ123]

It looks like VF has endless problems in my area for over a year! A few months back, there was no internet for almost a week, before that there was internet speed issue that lasted for months, and now since mid-December the internet connectivity is intermittent again due to return path error for which there is no resolution date. Maybe VF should just make their internet free for everyone whoever is willing to go through all the hassle.

Anyway, so there is return path error since 17th December. Some days the internet speed is slow, other days it just doesn't connect, and some other days it just keeps connecting and disconnecting every half an hour.

Can someone from VF please get in touch with me with a resolution? I can provide my ticket numbers, etc.

I believe under the new laws since December, VF is obliged to provide compensation to the customers impacted by impaired services.

[AQ123]

@Wallace now that the issues are resolved, can you please post the relevant credit for service disruption to my account?

[Wallace]

Hi AQ123,

the work is not yet finalized. I have recorded a ticket for you again.

Regards

Wallace

[AQ123]

@Wallace why do the existing tickets keep getting closed though if the problem is not resolved?

[Wallace]

Hi,

the current ticket remains open.

Regards

Wallace

[AQ123]

@Wallace is the issue resolved now? I see that the new ticket has also been closed.

[Claudia]

Hello AQ123,

according to the colleagues the problems shouldn't occur anymore. Did you have any trouble with your connection in the last few days? If yes, please send a speedtest you made via ethernet for speed issues or a time stamp from the last disconnect of the ethernet connection.

Kind regards,

Claudia

[AQ123]

@Claudia it is working ok now. If I face any issues, I'll collect the speed data or the timestamp of disconnection and provide it to you.

Can you please post the relevant credit to my account for the service disruption for the last several months as per the message exchange with other moderators in this thread?

[Wallace]

Hi AQ123,

I have the credit in the system and it will be on one of the next two invoices.

Is it okay if I close the thread with this?

Regards

Wallace

[AQ123]

@Wallace yes it can be closed, thank you!

[AQ123]

@Wallace everything was fine for a couple of days and now there are issues again since last night.

The internet completely went away last night at 20:05 and did not come back until this morning. I tried to register a complaint and the NetAssistant gave me this message "An Deinem Anschluss liegt eine sogenannte Rückwegstörung vor, die Deine Internet- und Telefon-Verbindung einschränken kann. Falls nötig, lass bitte unseren Techniker Deinen Anschluss prüfen. Die Störung beheben wir so schnell wie möglich. Vielen Dank. Du kannst Deinen Anschluss voraussichtlich ab 25.03.2022 21:00 wieder fehlerfrei nutzen."

Today again, the internet went away completely at 12:46, and it has still not come back.