No DSL in Berlin, 10787

[lucio7]

Hey guys,

It's been the whole day I don't have Internet.

Today I had to buy a pass for Vodafone Homespot, but I don't want to keep doing that and pay double -plus, I also have a renter that I will have to sponsor if this keeps on going, and it's also an open network I don't want to use-.

Any news for the fix?

The location is Burggrafenstrasse, Berlin, 10787

[lucio7]

Still nothing.

I paid 5 euros for a one day hotpost, 10 Euros for a weekly pass, I'm still on a non-secured wifi doing important business, I I must make it up to my vermieter who's going out to cafes for wifi, and I'm running out of data on my phone.

Can I please have an update on this?

[lucio7]

Hey guys,

The full day of Monday has also gone by and still nothing.

It's been since Friday morning and I still cannot get in touch with anyone.

TOBi asks me for a German phone number, but I don't have one.

Can you please help me out with this.

[Claudia]

Hello lucio7,

which router and contract do you have? You mentioned a Hotspot which is rather cable than DSL. Do your neighbours have the same problem?

Kind regards

Claudia

[lucio7]

Thank you Claudia!

In the end, I managed to call someone and with my bad Gerrman managed to order a new router -it seems that's the issue-.

But since we're here, may I get  some help to register my contract here?

I don't have a German phone number because I only spend limited time here, and that's often an issue to register myself.

[Claudia]

Hello lucio7,

good that you got help on the hotline :). If you have a DSL contract you should find the required Modem Installation Code on your confirmation of order. If you have a cable contract instead you need to choose the third button "Kabel-Produkte (außer in NRW, BW, Hessen) & GigaTV Net." There you need to enter an activation code, that is also on your confirmation of order.

Kind regards,

Claudia

[lucio7]

"Confirmation of order", is that an email?

I tried searching my email and found nothing with those words...

[Jens]

Hello lucio7,

look at the contract documents that came by letter. There you will find the code which you can then use.

Regards

Jens