Hello,
My level of German is currently not enough high to be able to speak to the customer service, so that is why I am asking for help here.
1. When I signed the contract I was told that getting support in English will not be a problem but in reality it is. Agents are refusing or don't speak in English which is okay to me , just if someone told me that before I would not sign the contract with you. My mistake is that I did not check the details of the contract.
2. About customer support on facebook "Vodafone Service" , agents are not replying for more than 2 hours even that I translated the text in German.
3. I am working from home and from time each day to time I loose internet. Your technician was once here and said that wires are okay and left. For 4 months I live with connection issues. For me, who is working from home that is unacceptable. Can I actually get any person to speak to me and help finally or should I look for ways to cancel the contract and have nothing to to with Vodafone anymore in my life?
