DSL - NO INTERNET ACCESS

[Sathya]

Hi Vodafone Team,

I am having trouble with DSL INTERNET connection since 8th Feb. I have followed all the steps including restart of Fritzbox 7530. I have spoken with customer service and they send a connection test and asked me to wait for 1 hour. Nothing worked. Still the lights on router are blinking.

Myself and my wife both are working from home because of COVID situation and without internet connection we are forced to goto office which is very high risk.Whenever we open a contract, we are welcomed by multiple Vodafone members and treated well. But when it comes to service, no one bothers to help. Why it is like this ? 

I don't know how long I have to wait for connection to be fixed. Does I get any compensation for days not having internet? 

Edit: Post moved to the correct board.

[Andre]

Hey Sathya,

I'm sorry to hear that your landline is not working properly.

If the colleagues from the customerservice asked you to wait an hour , they have most likely resetted the linecard and asked you to contact them again, if the issue still exists.

Then a technical ticket gets opend so that it can be fixed as soon as possible.
If you have any kind of vodafone simcard in your household we can top it up with lte data, so that you can use your mobile as a hotspot.

Cheers,
Andre

[Sathya]

Hi Andre,

I do have Vodafone sim.

Please let me know how can I share it with you.

Thank you.

[Andre]

Hey Sathya,

you can send me a private message with your dslcustomer & mobilenumber.
Therefore please click on my name/avatar -> then the big red button on the right side "sende diesem Nutzer eine private Nachricht".

But it will most likely take till tomorrow till i get to your message.
If its urgent my colleagues from the hotline can book it also.
Just ask for "always on" once your talking to an agent.

Cheers,
Andre