Frage
Antwort
Lösung
am
03.06.2024
15:42
- zuletzt bearbeitet am
04.06.2024
13:29
von
Mav1976
Hallo and sorry for writing in english.
Can't find a way to transfer eSIM from one android phone to another. I have old CallYa tariff, and in MeinVodafone app there is no option to request a new eSIM QR via email.
*** @Juggler, Thread moved from mobile phone contract to CallYa! ***
Gelöst! Gehe zu Lösung.
am 04.06.2024 12:15
Seit 08/22 Ist ist dies ein reines Kunden helfen Kunden Forum.
Du musst dich an die offiziellen Kontaktstellen wenden.
https://forum.vodafone.de/t5/Vodafone-News/Dein-Kontakt-zu-Vodafone/m-p/1912292#M10954
am 04.06.2024 12:15
Seit 08/22 Ist ist dies ein reines Kunden helfen Kunden Forum.
Du musst dich an die offiziellen Kontaktstellen wenden.
https://forum.vodafone.de/t5/Vodafone-News/Dein-Kontakt-zu-Vodafone/m-p/1912292#M10954
am 04.06.2024 12:38
Thank you. But unfortunately, they have only voice support, which will not work for me. Whatsapp number is just another TOBI bot instance.
am 04.06.2024 12:43
@Juggler
Our TOBi will ask you a few questions at the beginning and then forward your request to us. Together we will get an overview and support you in finding a solution. ❤️
04.06.2024 12:53 - bearbeitet 04.06.2024 12:55
I tried TOBi. It just tells me either to call customer support myself
"Unfortunately we cannot call you directly at the moment, please call our customer service on 0172 - 229 0 229."
or they can call me back
"I'll be happy to check whether a call back is possible. Please give me a mobile number in the following format:"
And the conversation starts over and over with the same ending.
"Die eSIM bestellst Du direkt bei meinen Kollegen.
Dein Anliegen klären wir am besten telefonisch."
am 04.06.2024 12:57
@Juggler
I'm very sorry, but unfortunately I can't give you any information about your concerns at this point, as we need access to your customer data for this. 😳😳😳
Kind regards
R4mona
04.06.2024 13:00 - bearbeitet 04.06.2024 13:00
I'm happy to provide it, but how? I can't find neither email nor any chat/online support in MeinVodafone app.
Also TOBi in whatsapp said
"!BEACHTE!
Das Versenden von Bildern des Personalausweises zur Authentifizierung ist über diesen Dienst nicht möglich! Bitte sieh davon ab, uns Fotos Deines Ausweises oder Passes hierüber zu schicken!"
But no directions how to send it. And to whom?
am 04.06.2024 13:05
If you do not know your customer password, TOBi will ask you for alternative data and then forward you to us.
Kind regards
R4mona
am 04.06.2024 13:09
I have my login, password, eSIM pin/puk, eSIM serial number. I can recieve SMS and can access whatsapp - I have all the imaginable info - I can login to MeinVodafone app. But how to tell it to TOBi? What I should write to it?
am 04.06.2024 13:12
It's best to translate the questions from our TOBi using DeepL and then answer them. He will then forward you to us.