call ya card to be cancelled

[almupicots]

I've received a message saying that my call ya is going to be cancelled tomorrow even though I added 25Euros to the account last month and I'm only paying for the 9euro one. Could you please help me with this? I had issues in the past to activating the contract and wondering if this might be related. 

Thank you! 

[NeNa]

Hello @almupicots,

please send me your phone number via PN and I'll look into it for you.

(PN - here's how: click on my name and then right on "sende eine private Nachricht").

Kind regards,

NeNa