Unable to revoke the tariff change of CallYa

[IUAC]

I wrongly started the tariff change from Allnet flat M to L, and now it says I can only change it again after M being cancelled at the end of the 28 days and changing to L. I just want to stop this change and remain in M. What should I do?

• Hope anyone can help me in English.

[IUAC · Accepted solution]

Still in the loop...Well I think TOBi is just programmed to lead anybody to a phone call now. I don't think I can get anyone on the WhatsApp writing with me.

-----------------------------------------------------

I've phoned CallYa hotline and got one person willing to speak English, and he helped a lot to finally cancel the change.

I appreciate him very much!

And, well, unwilling to say it , but yes, TOBi is suprisingly right, the best way is to give a call and not to bother him anymore...

However, I do think you need a revoke button as long as you have a change button in the App. Please think about it.

[Max64]

Hello @IUAC,

happy to hear that you found a solution and thanks very much for your feedback!

Kind Regards 

Max

[IUAC]

@Max64 @Chr1ssy Thank you very much for both of your help. I've marked my phone call as the solution. It's the "normal" solution but I'm happy it finally works for my "special" case.