Unable to revoke the tariff change of CallYa

[IUAC]

I wrongly started the tariff change from Allnet flat M to L, and now it says I can only change it again after M being cancelled at the end of the 28 days and changing to L. I just want to stop this change and remain in M. What should I do?

• Hope anyone can help me in English.

[Max64]

Hello @IUAC,

did you do the contract change online? If so you can reverse it within 14 days. 

If you want to contact our support-team please write us via WhatsApp: contact

We dont have an dedicated english support but you can maybe use a translation-tool to assist you.

Kind Regards

Max

[IUAC]

Thank you for your reply, but actually I cannot see any butten to reverse it. The tariff change button is in gray and saying that I can only change to another tariff (e.g. CallYa Allnet Flat S or M) after this change take place on 30th August (that is, when my current M tariff already change to L). This is really strange, because it seems I still need another 28 days, using the L tariff, to wait the L change back to M.

[Max64]

Hello @IUAC,

our support-team will figure it out with you 🙂

At least they can just reverse it for you.

Kind regards

Max

[IUAC]

Also I tried the WhatsApp but only the chatbot answered me. When I ask about the CallYa tariff, it just take me to MyVodafone or want a call with me (of course I'm not able to understand the call). How can I get in touch with the Service-Team? Thank you very much!

[Chr1ssy]

@IUAC 

I'm sorry that you're having troubles to be forwarded to us.

Please try to be persistent and insist on being forwarded. Sadly it's a bit annyoing, but in the end he will forward your msg.

It this doesn't work, you can try it with following number again via WhatsApp or SMS: 0172 2000229 

Best regards

Chr1ssy

[IUAC]

I give up trying now, the chatbot is just repeating to try to get my phone number and call me.

Don't know if it helps: I also sent an online form before asking here, but nothing seems to happen yet. The automatic email reply is numbered: 00067aKCS7D59EMG, hope this would help you find me.

[Chr1ssy]

@IUAC 

I'm really sorry it didn't worked so far. 🥺

To clear up a misunderstanding, TOBi normally asks you to tell your mobile number to verify you. But this isn't meant, right? 

Best regards

Chr1ssy

[IUAC]

TOBi always asks like this when any talk goes a little further:

Dein Anliegen klären wir am besten telefonisch.

Ich prüf gern, ob ein Rückruf möglich ist. Bitte nenn mir dafür eine Mobilfunknummer in folgendem Format:

01721234567

When I give a number he will ask if I was able to be called, if so a call will come, if not he asks me to call him.

And then everything is over and if I send anything to him another loop as above starts.

[Max64]

Hey @IUAC, 

please try asking TOBi for a "Kundenberater" (Service-Agent).

Kind Regards

Max