Troubles activating Sim card

[almupicots]

Excuse me that I have to make this question in English but I'm new to the country. I bought a Callya sim card in a DHL and tried to register it online. After entering my information it said there was some type of error and that I was suposed to receive and email. Unfortunatelly I didn't and now I also don't have access to "my vodafone" and can't call Vodafone or anything through my german new phone number. I tried going to the store and they said that they couldn't help me either. How can I activate it? 

Thanks

[almupicots]

I moved to Germany a couple weeks ago and I bought a Callya sim card in a DHL and tried to register it online. After entering my information it said there was some type of error and that I was suposed to receive and email. Unfortunatelly I didn't and now I also don't have access to "my vodafone" and can't call Vodafone or anything through my german new phone number. I tried going to the store and they said that they couldn't help me either. How can I activate it? Can your please help me with this 

Thank you 

*** @almupicots, thread linked together with your first thread. ***

[KerstinV]

Hi @almupicots,

you can register via this link: https://www.vodafone.de/cy-reg/?icmp=mobilfunk_mdd_callya_sim-karte_aktivieren#personal-details-1

Did it still not work? Which country are you from? Please send me the relevant phone number via PN (PN - this is how it works: click on my name on the left and then on "Send this user a private message" on the right). I will try to help you.

Many greetings, KerstinV

Translated with www.DeepL.com/Translator (free version)

[SophiaT]

Hallo,

ich habe dasselbe Problem. Könnten Sie mir bitte helfen?

Vielen Dank im Voraus,

Sophia

[Mav1976]

Hello @SophiaT,

You are already in contact with Boris in your own thread. Please be patient because the moderators won't be able 24/7 in the forum. 

[SophiaT]

Hello,

thanks a lot for your reminding! Another moderator helped me with my problem today and now it is solved.

Kind regards.