I did not get username or customer password after activating SIM card

[benescaglayan]

Today i have activated my callya sim card using postident but i cannot login to Mein Vodafone app because i don't have the username and customer password. İ did not get any emails regarding this and the shop i bought sim card from did not give me any information about this

İ cannot reach Vodafone customer service because there is no English line that i can communicate with.

[Lecy]

Hello @benescaglayan,

you can use the app without registration. Please open the app via the mobile data of your tariff.

If you do not know your password, you can set a new one using the following form: https://www.vodafone.de/infofaxe/265.pdf.

If you still need help, you can send me a PN (PN - this is how it works: click on my name and then right on "send a private message ")

Kind regards

Lecy