Roaming
Renata1
Rookie
Rookie

I have a vodafone number without contract and I traveled to Turkey.

I didn`t want to use the roaming there, so I didn`t contract anything.

When I arrived there, I received a message from paypall that I did three payments for Vodafone. But I didn`t accepted it, special because I have to add the credit in my account.

And after those three payments, my balance in my account was 0, because all that money was using for roaming and I didnt turn on it.

So I sent an email to Vodafone asking about that and I never had an answer. I tried to talk in chat and nothing happened.

 

Can you help me, please.

2 Antworten 2
andreasabaad
SuperUser
SuperUser

Seit 08/22 Ist ist dies ein reines Kunden helfen Kunden Forum. 

Du musst dich an die offiziellen Kontaktstellen wenden.

https://forum.vodafone.de/t5/Vodafone-News/Dein-Kontakt-zu-Vodafone/m-p/1912292#M10954

J0hann
Moderator:in
Moderator:in

Hello @Renata1,

 

please contact our customer service via these contact channels.

We provide service in English on WhatsApp and via SMS.

 

BR J0hann 

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