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am 21.06.2024 16:47
I have a vodafone number without contract and I traveled to Turkey.
I didn`t want to use the roaming there, so I didn`t contract anything.
When I arrived there, I received a message from paypall that I did three payments for Vodafone. But I didn`t accepted it, special because I have to add the credit in my account.
And after those three payments, my balance in my account was 0, because all that money was using for roaming and I didnt turn on it.
So I sent an email to Vodafone asking about that and I never had an answer. I tried to talk in chat and nothing happened.
Can you help me, please.
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am 21.06.2024 17:32
Seit 08/22 Ist ist dies ein reines Kunden helfen Kunden Forum.
Du musst dich an die offiziellen Kontaktstellen wenden.
https://forum.vodafone.de/t5/Vodafone-News/Dein-Kontakt-zu-Vodafone/m-p/1912292#M10954
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am 21.06.2024 18:08
Hello @Renata1,
please contact our customer service via these contact channels.
We provide service in English on WhatsApp and via SMS.
BR J0hann
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