Internet not working for over one month

[Kunde101]

Hello !

My fixed-line internet connection at home hasn't been working for over 1 month now. I opened a ticket but this is still "ongoing". This is already unacceptable as I have already been charged for the month of June. Can Vodafone please clarify what is happening? Thank you.

[Mav1976]

Hi @Kunde101,

Are you using DSL or cable internet? 

[JAKM1]

You are here in the Mobile Prepaid section. if you want to bridge the downtime of your Internet via mobile you can get directly the GigaGarantie for 1 Day (90 GB) instantly. you get it in the app. For a longer use of prepay hotspot you should call the hotline of your Internet access 1212 and demand a always on package.