Earlier this year (January 6, 2025), I registered via online and was pleased that their unlimited internet is 69.99€ for 24 months. I registered and got approved however I was not able to get my simcard until January 10, 2025 since they did not send me any simcard, so I had to go to their store in Alexanderplatz to get my simcard. However Vodafone charged me from January 6. Everything was fine until I started to find problems whenever I have my class (which started January 20). I tried observing what was wrong because my internet was so slow to the point that I cannot focus because my internet is cut. I was even connected to my housemates who pays half of what I am paying from other service provider. Been talking to customer service however some of them are rude and non-english speakers. I finally found someone who is friendly and assisted me, which provided me with a new simcard. I tried it once more and I have observed it again, nontheless it is really slow. Note that I cannot change my location since I am having my school online in my apartment. They informed me to try a cable connection, however I am not willing to add another euro to what I currently have because 69.99€ is already too much for my poor internet connection here. My initial bill was 85.47€ which they charge me from January 6 and now it's 70€ for the month of February, I thought its only 69.99€? My inclination is this, I am trying to lower my existing Tarif since the internet connection I am receiving is very poor or just cut my Tarif altogether since I cannot focus on my studies. I was not expecting that my connection here is very poor, I have chosen Vodafone because it is the 2nd best (and I needed this for my school) however it is not doing it's part. The 14-day trial was not explained to me from the staff at Vodafone which is the sad part of it, I could have tried it first before my school start. I am hoping to be helped since I am willing to continue my Tarif (because I have no more choice). Here are my points: 1. My internet connection is very poor 2. My internet bill is too expensive for the Internet that I have 3. If this doesn't improve, lower my Tarif, change my packages or just cut it altogether because I cannot have this connection while I am studying.
