Frage
Antwort
Lösung
am 06.10.2024 20:35
Hello,
A few days ago I bought a 30GB per month prepaid card that lasts for 3 months at a Vodafone shop.
On the app, my tariff is CallYa Allnet Flat L, but I accidentally clicked on change to CallYa black for next month, which will start on 30th Oct. I can't find any way to cancel that on the app or website. Could you please help me with this?
Thank you.
am 07.10.2024 09:00
Hi @Ab113,
For this matter you should get in contact with the customer service. Use the CallYa WhatsApp chat.
(between 7:30 - 22 daily)
You'll start with TOBi, the AI, but don't worry. After some common questions you answer, ask persistent to forward to a VF staff. You will ask twice or three time maybe till TOBi forward you to a staff. 👍