Revoking Callya tariff change

[jephdizon]

Disclaimer: I failed to read a lot of fine print beforehand

We recently had problems with our home internet and decided to switch to Callya Black assuming we can immediately do it. I only realized the new tariff would take effect after my current bundle expires. I don't think we still need the switch by that time so is it possible to revoke my request to switch to Callya Black and stay with my current tariff?

[Mav1976]

Hi @jephdizon,

For this matter you should get in contact with the customer service. Use the CallYa WhatsApp chat. 

Callya WhatsApp/SMS Chat

(between 7:30 - 22 daily)

You'll start with TOBi, the AI, but don't worry. After some common questions you answer, ask persistent to forward to a VF staff. You will ask twice or three time maybe till TOBi forward you to a staff. 👍