Frage
Antwort
Lösung
am 25.11.2024 18:42
Hello,
I accidentally switched my tariff from CallYa Net M to CallYa Net L on my Vodafone freenet card. Since the change, I’ve been unable to use my phone or internet properly. I recharged with €15, but the balance was completely exhausted within 20 minutes, even though I wasn't using much data.
Has anyone else faced this issue after a tariff change? What should I do to fix this problem and ensure I'm getting the correct plan benefits?
Any help would be appreciated! Thanks in advance.
am 26.11.2024 18:36
Hi @darsanbabu,
I'm sorry you're having this kind of issue. 🥺
I honestly can't explain what happened there.
We would like to check your request closely. Therefore the best possibility to contact us again is via WhatsApp 0172 2000229.
Best regards
Chr1ssy