CallYa new SIM card not received and now is deactivated

[smacika]

Hello. I ordered a new CallYa SIM card online via MeinVodafone on 02 June 2022 through the option for non-functioning SIM cards because I've been having repeat trouble with my network connectivity. Now my SIM card has been locked since then and after 1,5 weeks I still have a non-functioning SIM card and no new SIM card has been received even though it said a new one would be sent within 24 hours.

I've been having trouble to get someone to help me in English on the Vodafone hotline if someone can please assist me here in tracking my SIM card / figuring out how I can more quickly get a new one?  

[BiancaW]

Hello @smacika,

I'd be happy to take a look at what's going on.

Please send me your phone number via PM (click on my name on the left and then on "Send this user a private message" on the right).

Please also tell me your first and last name and address to match the data.

Thank you very much and best regards,

BiancaW

[smacika · Accepted solution]

Hi @BiancaW - thanks for your offer to help. I was actually able to get assistance in a local Vodafone shop. We realized that the issue was my address connected to the SIM card had not been updated properly, but now I have received my new SIM card and it all functions fine.