I activated a CallYa Allnet Flat M eSim. I am able to receive texts but I get no data connection. When I make a call it says I need to top up. I got an email saying I need to top up 15 euro to activate. I tried topping up online for 15 euro but nothing changed. I never received an email or any kind of receipt after doing this, but my bank was charged. I tried calling the helpline number 0172 229 0 229, but again I can't actually connect because it says I need to recharge. This is also difficult as I am not German-speaking. For some reason it does not give me the option to get English support when I call from my U.S. number.
I also cannot try to see the status of the line on the account portal or app because when I try to add it currently it says the captcha failed even though I definitely did it right (and it is doing this no matter which device I use).
