Call Ya kündigen

[alix96]

Hallo zusammen. Ich verwende Google Translate. Ich habe CallYa gekauft. Die SIM-Karte funktioniert noch nicht, aber ich hoffe, dass sie morgen funktioniert. Reicht es aus, CallYa nicht zu nutzen, um abzubrechen?

[Mav1976]

Hi @alix96,

in welchem Tarif hast du dir die CallYa SIM-Karte besorgt? 

PS: When it's more convenient to write in English you can do it. 

[alix96]

Guten morgen. My Tariff is CallYa Allnet Flat S. Also yesterday I received an e-mail stating that the sim card would be activated, but it is still not active. I took a screenshot

[Mav1976]

Hi @alix96,

Your will get a SMS when SIM card is active. 

When you want to cancel CallYa then your can take the SIM card into your drawer. Vodafone will deactivate the card due inactivity after two months.

[alix96]

Thank you. I did my work today but I still didn't receive an SMS. When I went to the Vodafone dealer, they said to call the CallYa hotline but it is german. If you are authorized, can you tell me how to activate it?

[Mav1976]

Hi @alix96,

I'm also a CallYa user limit you. 

You can try to get in contact via Callya WhatsApp/SMS Chat (between 7:30 - 22 daily).

You'll start with TOBi, the AI, but don't worry. After some common questions you answer, ask persistent to forward to a VF staff. You will ask twice or three time maybe till TOBi forward you to a staff. 👍