Vodafone RED contract unable to call international numbers..

[Identity_DE_ZA]

I have a Vodafone RED contract, and have been on it for a few months.

The only issue I have, is that I am unable to call family overseas (not in the EU).

I have tried going through the 'Mein Vodafone' app, but cannot find anywhere, where I can resolve it through that app.

I have also tried calling 1212, announcing 'Operator' - with no answer. I have stayed on the call for 20min waiting for an answer - yet nothing. This, even after a few attempts.

Would anyone be able to assist?

[Su]

Hi Identity_DE_ZA,

I´ll have a look at your number.

So please send it to me via DM including your password (Kundenkennwort).

Thanks

Su

[StefanBFC]

Hi,

I am having a similar issue. I called several times - first operator hung up, second didn't speak English and the third said it was solved - but I still cannot make international calls (EU calls!). I am trying to call EU numbers, which is included in my fees. 

[DanyG]

Hi StefanBFC,

let's have a look at it. Please send me a private message with your mobile number and your customer password (alternatively name, address and birth date of the contract owner).

BR,

Dany

[StefanBFC]

Hi, I've replied to the private messages for details, is there any progress or anything else I can try? 
When traveling abroad I cannot call back to Germany (only in whatever country I am in), I cannot call family who lives abroad... if there aren't solutions please advise on cancelling my contract.

thank you

[DanyG]

Hi StefanBFC,

I already answered your private message.

BR,

Dany