Hi,
On 2nd of December, I was checking the Treue-Angebot page on MeinVodafone app and noticed there was this "Angebot for me" to get 3GB extra for free. Very naively, I thought "oh nice, Vodafone cares about loyal customers" and clicked accept, but then I noticed that it actually required me to extend my contract 2 years which I did not notice earlier, and do not want. That was a mistake on my side.
Upon noticing it, I directly called the customer service to cancel it. operator said he cancelled it. But I kept checking MeinVodafone app, and it was not cancelled.
On 3rd of December (today), I called customer service again, and this time operator did cancel it, I saw the old contract's dates on MeinVodafone app, so I was happy. But 2 hours later, I received a message saying that my contract starting date has changed to 2nd of December. (Again?)
Since then, I am over and over calling the customer support. So far in total I spent over 6 hours waiting on the customer support line and even though I say "English", it keeps forwarding me to someone who does not speak English, so I start the call from scratch.
I have not been this much dissatisfied with any other provider before. Could you please let me know if you can fix my issue, or rather now I am stuck with this situation so that I can take action accordingly?
Kind Regards
