Partner card SIM does not have 4G and I cant access the account

[apmagalhaes]

Dear vodafone,

I received a partner card and a new iPhone but the SIM card is not working correctly.

It can call but there is no 4G or 5G. Other SIMs in the same iPhone has it.

Also, I can associate the account to my main account, my customer password from the main account does not work and if I try to add the account it says that the account is already associated but I can access the data.

I can only login on the new account via app with SMS code login but without the customer password I cant see my data

Can you help me?

[MichaM]

Hi @apmagalhaes,

I'm sorry about this issue.

To amend, you can write to vod.af/kontakt

There, you will be serviced by an English speaking agent.

Have a nice Sunday afternoon

Regards

Micha