Frage
Antwort
Lösung
am 11.10.2022 14:30
Hello Vodafone Team,
I own a GogaKombi contract, with an ESIM and High speed Kabel connection.
Wish to,
1. Port in my current O2 PrePaid number and use/replace as my ESIM number in current contract and use it in my iPhone. Can you please suggest steps ?
2. Port in another PrePaid number into my GigaKombi contract, as a new addition.
3. Need to activate OneNumber (for my samsung smartwatch 4 classic LTE) with new added number (per above point #2).
Can you please suggest best offers/options for points #2 & #3 ?
4. SecureNet package is still charged monthly in my Cellular contract invoice, but I had opted out of it (online) since my first month. Can you please cancel this package and refund deducted amounts till date ?
Appreciate your immediate attention and support!!
am 14.10.2022 16:33
Hey Vivekanandan,
for steps 1,2 4 its necessary to contact our customersupport.
You can order a onenumber simcard with the "Mein Vodafone App".
This community is focused on customers helping other customers.
Neither other users , nor us the moderators have access to customeraccounts to make any changes like make an adjustment for the security package.
Cheers,
Andre
am 19.10.2022 09:12
Thanks for your response,
Can I talk to customer care in English for these points ? Am heavily dependent on this forum for English text/conversations.
am 21.10.2022 12:27
Hi Vivekanandan,
In order to help you specifically, we need to look into your customer data.
In English we are happy to help you here:
Just write us there and we will help you very quickly.
Best regards
Heike