Frage
Antwort
Lösung
am 28.08.2022 22:16
30.08.2022 10:45 - bearbeitet 30.08.2022 10:47
Hey @sb5,
Sorry to read you are having this issue.
Since you have been notified by email about this new subscription, including the order number, you can take the necessary steps available.
One way is to use the site vodafone.de/retoure
This makes sense if the order included a new mobile hardware.
Else, you can always use our standard form sheet for revoking any contract within fourteen (14) days.
If you need assistance, our service teams at the following channels will be happy to help:
* WhatsApp: 0172 1217212.
* Facebook: https://www.facebook.com/vodafoneDEservice
* Twitter: https://twitter.com/vodafoneservice
For more ways to get support, please check the following thread:
https://forum.vodafone.de/t5/Vodafone-News/Euer-Kontakt-zu-Vodafone/td-p/1912292
For an overview on your right to revoke, please refer to the revocation form sheet.
I'm sure the issue will be solved fast.
Best regards
Micha
am 03.09.2022 19:13
am 04.09.2022 03:38
Have you been asked by the "Vodafone" hotline that called you to expose and/or change your customer password and/or did you give it to them?
It might be that the person that was calling you was NOT a Vodafone representative, but instead was the fraudster and now has your current customer password and thus is able to do anything they want using your "changed" customer password.
Usually if Vodafone calls you, they won't ask for legitimation details - as they were calling you. If you are asked to tell them any details after being called, it's most likely a scam.
am 04.09.2022 09:34
The vodafone person who called me was after I got an emial saying a new mobile phone contract is in place, so I assume the fraudseter had my password before that, else how could a new contracts be made.
No the vodafone person that called me (on Friday) did not ask for any legitimation details but suggested that I change my credentials which I did by going to Vodafone's webpage and not by clicking on any links or anything. I changed my login password immediately (on Friday itself) and the Kunden kentword a day after. Yet, my password was exposed and the fraudster was able to activate eSIM (on Monday). Changed my passwrd again on Monday and eSIM was activated on Tuesday as well and this is very surprising.
Do you have reports of 0172 1217212. number being spoofed? Thanks.
am 04.09.2022 12:15
How can you be sure that nobody has access to your devices or that they are not compromised?
am 05.09.2022 12:43
I analyzed them with the help of a CybSec professional.
am 05.09.2022 13:16
Well, that doesn't fit with the events described.