Delivery of Ordered Phone Pushed to Later Date

[HelpMeIAmLost]

Hello Vodafone Community!

I ordered a new phone and when I saw the delivery date (21.09), I decided to choose the pick-up option near my old address. But when I got the email about my Bestellstatus, it got pushed to KW 39. The problem is, from 22.09 I have moved to a new address and won't be able to pick-up the phone anymore. Would it be possible to change the delivery address to my new address instead (not the pick-up option anymore)? I just checked the status now and received a tracking number, and the estimated delivery got pushed again to KW 40. Unfortunately, on the GLS website, I can only reject the package, not change the delivery address.

i would really appreciate the community's help on this one. Sorry for the English post, I'm not yet comfortable in explaining this much detail in German..

[DanyG]

Hi HelpMeIAmLost,

did you decide for a new contract or for a prolongation of your existing contract?

BR,

Dany

[HelpMeIAmLost]

Hi @DanyG 

It's for a contract extension. Funny thing is, I got a notification last night that the phone already arrived at the pickup location (Vodafone shop). Still, I won't be able to pick it up from there anymore..

[HelpMeIAmLost]

I contacted Vodafone through WhatsApp and requested my order to be sent to my address but after 2 tries, nothing happened. I finally received a call today from the Vodafone shop in Wuppertal but unfortunately they cancelled my order and received an email that I should just order again.

Definitely not my expected solution, especially after making contact through Vodafone's WhatsApp. 

[DanyG]

Hi HelpMeIAmLost,

when the phone has been sent to the store where you wanted it to be sent originally, we can only wait for a return to send it to you once again. The extension can't be cancelled as long as we don't have the phone back.

Please send me a private message with your mobile number and customer password. Please also write me the old and new address, so I can compare the data with your order and give further instructions to our logistics center.

BR,

Dany